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Airlab support page

Install as Administrator

In order to perform an Firmware update you'll need to set the unit in bootloader mode
To set the unit in bootloader mode:

Take off the Power off the unit
Hold down the “Encoder” of the “Control surface” or the “Bootloader button” that is placed at board side of the Master
While holding down the “Encoder” you'll have to “Power on” the unit
Release the “Encoder” after 5 seconds
The Unit will show some random LED's as there is no software loaded at this moment

Needed Software	Windows	MAC OS X	Manual	Driver	Info
Firmware Updatetool	v4.10	N/A	PDF	-	Video AtLibUsbDfu.dll
Java 32 bits (Needed by Firmware update tool) (A)	Java X86	-	-	-	-
Visual Studio (Needed by Firmware update tool) (B)	Visual Studio	-	-	-	-
Airence Firmware	v1.5	-	TXT	-	-
Airlab Meters	v1.9.1 (FW 1.5)	v1.7 (FW 1.5)	PDF	Driver	Wiki
Airlab Control Center	v3.1 (FW 1.5)	-	-	-	-
Optional Software	Windows	MAC OS X	Manual	Driver	Info
Airlab Virtual Keyboard Mapper (Service)	v1.4 (FW 1.5)	-	PDF	-	-
D&R VoIP Connect Button	v1.0.227.0	-	-	-	PDF
Channel Configuration	-	-	-	-	Video
Airence SDK (CONTROL SURFACE ONLY!)	v1.2	-	PDF	-	-
Airlab Firmware (EEPROM)	v2.04	-	-	-	-

(For the Airlab the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)

(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first

(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers

FAQ - Airlab

Software and Settings

*Question:* It isn't possible to change settings of my Airlab, the Airlab won't accept/apply my settings?
*Answer:* Link: please follow the steps at this link

*Question:* My firmware update isn't working?
*Answer:* Link: please follow the steps at this link

*Question:* How do I setup Aircast to work with my Airlab?
*Answer:* Link: please follow the steps at this link
Airlab as remote control in Aircast

*Question:* My Airlab (Airence) meters aren't working?
*Question:* How can I forward the meter information trough network?
*Answer:* Link: please follow the steps at this link

*Question:* My Meter software shows a distorted screen, what can be the problem?
*Answer:* Link: please follow the steps at this link

Airlab Meter Application with remote PC

Airlab Programmming Settings

Airlab Select functions not working

Missing connection between Virtual Keyboard Mapper Airlab and Aircast

USB

*Question:* What bit and sample rate settings are supported by the soundcards?
*Answer:* The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz

*Question:* My USB Channel or other USB hardware isn't recognized, what should I do?
*Question:* When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?
*Answer:* Link: please follow the steps at this link

USB Cable Length Limitations

*Question:* Can I connect one of the four inserted or an extra USB channel to a seperate computer?
*Answer:* Link: please follow the steps at this link

Microphone input

*Question:* How can I connect My mixer with Insert to a effects unit?
*Answer:* See this picture:

Telco or Voip

*Question:* How to use the Voip channel in my mixer?
*Answer:* please follow the steps at this link

*Question:* How do I connect my Airlab to the RJ-11 of my phone line?
*Answer:* You'll have to order or solder a cable from XLR to RJ-11 like this schematic . They can be ordered here :

Airlab TELCO control partnumbers

Airlab N-1 and RC balance adjustments on location

Alignment OF N-1

On Air, Mic on, Fader start, GPO

*Question:* I want to connect my Fader start to my CD player, Turntable or other player, how do I have to connect this?
*Answer:* Instructions can be found in this webpage: Fader start instructions

*Question:* Do you have an SDK for the Airlabs Fader Starts that can be received trough RS232 / Com port?
*Question:* How can I receive the fader starts at the computer side if my software doesnt have a plugin?
*Answer:* Link: please follow the steps at this link

How to connect a on air light to a Airlab

On-Air Relay Memo

Repair, Modification

*Question:* What are the differences in versions?
*Answer:* Link: please read the info at this link

*Question:* How should the Flatcables be connected in my Airlab?
*Question:* My Airlab has missing flatcables, empty connectors is that okay?
*Answer:* Link: Airlab MK2 or DT Master wiring
*Answer:* Link: Airlab DT added USB wiring