Airence support page

Model:		Production year
Airence		-

Brochure	Manual	-
-	Manual French	-

Attention

Be carefull due to a hardware change it is NOT possible to combine older versions with units produced after 01-01-2022.
V.10 Main V.10 Extender	01-01-2022	POWER SUPPLY CHANGED TO 12 VOLT INSTEAD OF THE EARLIER USED 36 VOLT MAIN V.10 and EXTENDER V.10 ARE NOT COMPATIBLE WITH OLDER VERSIONS. Connecting a older to a newer units will damage the older unit.

Install as Administrator

In order to perform an Firmware update you'll need to set the unit in bootloader mode
To set the unit in bootloader mode:

Take off the Power off the unit
Hold down the “Encoder” (Data) of the “Control surface”
While holding down the “Encoder” (Data) you'll have to “Power on” the unit
Release the “Encoder” (Data) after 5 seconds
The Unit will show some random LED's as there is no software loaded at this moment

If you receive a Error 740, it means that it requires elevation to run.
Meaning you must run it as administrator.
Try right clicking the command prompt and running it as administrator.

Needed Software	Windows 7	Windows 8	Windows 10	Windows 11	MAC OS X	Linux	Manual & Info
Firmware Updatetool	v4.11.0 (Needs Java 32bits, Visual Studio and driver!)				N/A	N/A	PDF
AtLibUsbDfu.dll installer _{(Needed for Firmware update tool)}	Driver X86 Driver X64 or Video AtLibUsbDfu.dll _{→ Shown as Unknown Device !}				-	-	-
Java 32 bits _{(Needed for Firmware update tool) (A)}	Java X86				-	-	-
Visual Studio _{(Needed for Firmware update tool) (B)}	Visual Studio				-	-	-
Airence Firmware	v1.5				-	-	TXT
Airence Meters	v1.9.1 _{(FW 1.5)}				v1.9 _{(FW 1.5)}	-	PDF Wiki
Airence Meters Serial port driver	FTDI Driver X86/X64				-	-	-
Optional Software	Windows 7	Windows 8	Windows 10	Windows 11	MAC OS X	Linux	Manual Info
Airence Virtual Keyboard Mapper	v1.3 _{(FW 1.5)}				-	-	PDF How it works
Airence Virtual Keyboard Mapper _(Service)	v1.4 _{(FW 1.5)}				-	-	PDF How it works
D&R VoIP Connect Button	v1.0.229.0				-	-	PDF
Airence StationPlaylist Plugin _(C)	v1.2.1				-	-	PDF
Airence SDK	v1.2				-	-	PDF
Channel Configuration	-				-	-	Video
USBdeview	Remove all D&R batchfile _{(put in USBdeview folder)}				-	-	Nirsoft (C)

(For the Airence the AtLibUsbDfu.dll device in the device manager is shown as “Unknown Device”)

(A) NOTE: This application requires JAVA 32-bits to be installed. Please download and install the latest version first

(B) NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers

(C) NOTE: Requires .Net Framework 4.0 installed

FAQ - Airence

Software

Installation instructions are available for


Aircast	Mairlist	Aeron	Caliope	Myriad	Power Studio	Proppfrexx


Radiologik	Station Playlist	PlayItLive	PlayoutOne	RadioDJ	Zara Studio

*Question:* My firmware update isn't working?
*Answer:* Link: please follow the steps at this link

*Question:* How do I setup Aircast to work with my Airence?
*Answer:* Link: please follow the steps at this link

*Question:* My Airence meters aren't working?
*Question:* How can I forward the meter information trough network?
*Answer:* Link: please follow the steps at this link

*Question:* My Meter software shows a distorted screen, what can be the problem?
*Answer:* Link: please follow the steps at this link\\

*Question:* How does the Airence Virtual Keyboard Mapper work?
*Answer:* Link: please follow the steps at this link

*Question:* How do I configure my Airence to work with Protools?
*Answer:* Follow this link to a instruction .pdf: Airence protools

*Question:* Which playout software is supported to work with my Airence?
*Answer:* Link: Compatible Playout software

USB

*Question:* What bit and sample rate settings are supported by the soundcards?
*Answer:* The soundcards in our mixers support 16 bit 32kHz, 16 bit 44kHz and 16 bit 48kHz

*Question:* My USB Channel or other USB hardware isn't recognized, what should I do?
*Question:* When connecting the USB, I receive a message that the maxmimum services or end points are reached. How can I fix this?
*Answer:* Link: please follow the steps at this link

*Question:* How do I setup the routing of my USB codecs in Windows cause the sequence seems to be weird?
*Answer:* Follow the first steps of this instruction website: please follow the steps at this link
Or read the information in these .pdf files: Airence USB Channel Sequence Airence Routing USB Channels

*Question:* How does USB HID protocol of the Airence work?
*Answer:* Follow this link to a instruction .pdf: Airence USB HID Control Protocol v0.5

*Question:* I have an older version Airence with USB Noise, how can I solve this?
*Answer:* Follow this link to a instruction .pdf: Airence USB Noise

*Question:* Is my Airence compatible with OSX?
*Answer:* From version 9 your Airence is OSX compatible, the owners of earlier versions did need to tell us when ordering that they needed OSX compatibility. To make your older version Airence OSX compatible yourself please follow this Link: Airence OSX compatible, or order an OSX compatible Airence 10D/10E pcb.

Microphone input

*Question:* How can I connect My mixer with Insert to a effects unit?
*Answer:* See this picture:

*Question:* The channels in my Main unit or Extender doesn't seem to mute the CRM or Studio Monitors?
*Answer:* Follow these a instruction: please follow the steps at this link

Telco or Voip

*Question:* What are the Telephone Hybrid and Voip channel options and what can I connect to them?
*Answer:* Take a look at this picture:

*Question:* How can I connect a (GSM) Hybrid to my Voip channel?
*Answer:* Connect the output from the Hybrid to the input of the Voip channel and the Cleanfeed output to the input of your Hybrid. Therefor you need to make a cable from the RJ11 connector to input connector on your hybrid:

*Question:* How to use the Voip channel in my mixer?
*Answer:* please follow the steps at this link

*Question:* When I use the Hybrid the caller hears echo's and it influences the sound of my mixer?
*Question:* When I connect my mixer somewhere else, do I need to re adjust the R and C balance?
*Answer:* Every phone line connection is different and has a different capacity due to Line length and differences in Central units.
The N-1 and R and C balance are set at the factory to meet our phone lines.
When you unpack your mixing console you have to adjust the R and C balance to meet the specifications of your phone line.
So when you used “on the road” you'll have to adjust or at least check the R and C balance each time you connect a different phone line.
Instructions on how to set the R and C balance can be found in this .pdf: Airence N-1 and RC balance adjustments on location

*Question:* My telephone hybrid seems to have stopped working, how can I fix it?
*Question:* Due to higher Line and Ring voltages in some countries it can happen that resistors R17 and R18 where burned.
*Answer:* Instructions can be found in this .pdf: TELCO AIRENCE MEMO-R17-R18 modification

*Question:* I needed to change the Relay on the telephone hybrid but the voltage supplied is to low, how can I fix this?
*Answer:* Instructions can be found in this .pdf: Airence Telco Relay voltage

*Question:* How can I add telephone signalling to my older type Airence Hybrids?
*Answer:* Instructions can be found in these .pdf files: Telephone signalling Red Light Signalling when Phonecall comes in

*Question:* How do I connect a Hybrid 1 to my mixer?
*Answer:* Follow the instructions in this .pdf document: How to connect a Hybrid1

*Question:* The incomming sound (Microphone) of my Voip channel isn't working, how can I solve this?
*Answer:* Microsoft is changing the Privacy settings to prevent for hacking in to the Microphone sound and listen to what you are saying. Check these settings: