Question: My firmware update isn't working?
Answer: Link: please follow the steps at this link
Step 1
- Be sure that the USB cable is connected.
- Be sure that the original USB cable is used or a cable with a maximum length of 1,8 meter (6ft).
- Don't use Extender cables or Hubs, connect it to a port directly on the mainboard.
- Did you download and select the right firmware?
Step 2
Is the unit in Bootloader mode?
- This can be achieved by powering down the unit.
- Press down the Encoder button of the Control Surface.
- While holding down this button power up the unit.
- Release the button after 5 seconds.
- The unit will start with random leds on and will be in Bootloader mode.
Step 3
Step 4
NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.
Java X86
NOTE: Some users still receive the error message: Firmware update failed! Make sure console is connected and in bootloader mode, they are probably missing the Microsoft Visual Studio drivers.
Visual Studio
Step 5
Also take a look at this document: Firmware update "AtLibUsbDfu.dll not found"
Step 6
If the firmware update tool still doesn't work after these steps fill in the support contact form.
