Differences

This shows you the differences between two versions of the page.

--- nwfwupdate:start [2018/12/05 17:11] – created support
+++ nwfwupdate:start [2019/07/22 09:24] – support
@@ Line 1: / Line 1: @@
 **__Question:__** My firmware update isn't working? \\
-**__Answer:__** [[nwfwupdate:start|please follow the steps at this link]]
+**__Answer:__** Link: [[nwfwupdate:start|please follow the steps at this link]]
 ==== Step 1 ====
@@ Line 15: / Line 15: @@
   * This can be achieved by powering down the unit.
-  * Press in the **__Conn(ect)__** button of the **__Voip__** channel.
+  * Press down the **__Conn(ect)__** button.
   * While holding down this button power up the unit.
   * Release the button after 5 seconds.
@@ Line 21: / Line 21: @@
 ==== Step 3 ====
+{{youtube>oWNRIsJQvCk}}
+[[https://youtu.be/oWNRIsJQvCk|D&R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]
+==== Step 4 ====
 NOTE: The firmware update tool requires JAVA 32-bits to be installed. Please download and install the latest version first.\\
@@ Line 28: / Line 33: @@
 [[https://www.microsoft.com/en-us/download/details.aspx?id=5555|Visual Studio]]
-==== Step 4 ====
+==== Step 5 ====
-{{youtube>oWNRIsJQvCk}}
+Also take a look at this document:
-[[https://youtu.be/oWNRIsJQvCk|D&R firmware update tool message AtLibUsbDfu.dll not found for Airlite, Airence, Airlab, GSM Hybrid]]
+[[https://www.d-r.nl/wiki/dokudata/software/Firmware Update v2.0.pdf|Firmware update "AtLibUsbDfu.dll not found"]]
-==== Step 5 ====
+==== Step 6 ====
-If the firmware update tool still doesn't work after these steps fill in the support contact form
+If the firmware update tool still doesn't work after these steps fill in the support contact form.
+\\
+[[https://www.d-r.nl/support-request.html|Support Request]]\\
+\\
+Go back to the [[SupAirlab:start|Airlab]] support page.\\
+\\
+Go back to the [[SupAirlite:start|Airlite]] support page.\\
+\\
+Go back to the [[SupWebstation:start|Webstation]] support page.\\
+\\
+Go back to the [[SupGSMHybrid:start|GSM Hybrid]] support page.\\
+\\